Customer care
Shipping & Returns
Fulfilment options are confirmed personally for each jewellery enquiry.
Collection and delivery
Showroom pickup or insured delivery availability, cost and timing are confirmed before purchase.
Inspection
Inspect the piece and verify product details at handover. Report any transit issue immediately with photographs and packaging retained.
Returns and alterations
Eligibility depends on product type, condition and customisation. Made-to-order and personalised pieces may not be returnable. Ask the showroom for the applicable policy before confirming.